No need to choose or use two different systems: you can record any extensions automatically or enable its user to start voice recording from their own phone whenever required. The system administrator can set up users that can replay their voice recordings via the web-based interface and team managers can be authorised to access their team members’ recordings. You can use the same system to record the voice traffic of just a few channels or as many as 100 IP extensions. The system is protected by a multi-level authentication scheme; voice recordings are stored on a central server so you can manage them in full compliance with your company’s internal rules.

Functions

Extensions set up for recording – Extensions set up for manual automatic recording can be viewed and modified under the Extensions menu of the web-based system administrator interface (administrator privileges required).

Automatic recording – Without port mirroring (active recording).

On-demand conversation recording – Recording of the pending conversation can be started and stopped by pressing two pre-defined buttons of the phone.

Search – You can search the call log for a specific period, call direction, the number and/or name of the recorded extension, the caller number, case number, comment and certain combinations of these parameters.

Playing back and downloading recordings – The web-based user interface can be used to play back voice recordings with a HTML5 media player (privilege restrictions apply). Administrators can also download the recordings in .mp3 format.

Technical data

File format of voice recordings: MP3

VoIP codecs supported: G711a and G711u

Capacity: Simultaneous recording on up to 100 channels. The number of extensions that can be recorded depends on the user license.

For more information please read the RECorder (MX-ONE) brochure.